To change your registered address or country of residence, you will need to go through our verification process. 

For a change of country of residence, please make sure to check our list of restricted countries in our Terms & Conditions (

Evidence of identity must include your full name, residential address and date of birth.

Any of the following government-issued documents may be used to verify your name and date of birth as they appear in your registered account, conditional to it being a valid picture ID that has not expired.

  • Passport
  • Driver’s license
  • National ID card

We will be able to accept any of the following documents as proof of your *new* residential address:

  • Utility/Telephone bill (Mobile bills are not accepted)
  • Medical bill
  • Medical Insurance
  • Property receipt
  • Lease/Rental agreement
  • Bank Wire statement (except for change of country)
  • Government documentation

All documents must have been issued within the last three months and must show your name and address as they appear in your registered account.

You may use the My Account option> Personal Details to upload your documents. All copies must be readable and valid.

Please note: Pinnacle customer emails are stored on the Amazon cloud, we do not store any of our customers' personal details in this cloud. We recommend that you send all personal documents ONLY via the tool in the My Account option as specified above.


Once approved, you will receive an email as confirmation.